Refund policy
Refunds and Exchanges
At My Wish Lashes, customer safety and hygiene are our priority. Due to the nature of our products we are unable to provide refunds and exchanges.
Non-Returnable Situations
We are unable to offer refunds or replacements for:
- Change of mind
- Incorrect product choice
- Minor packaging damage that does not affect product use
- Delivery delays caused by courier service
Faulty and Incorrect Items
If you receive a faulty or incorrect item, you must:
- Contact us within 24 hours
- Provide clear photographic evidence of the issue
- Ensure the item is unused and in its original packaging
All claims will be assessed by our team, if approved we will offer a suitable resolution:
- A replacement item
- A refund
Cancelled Orders
Orders may only be cancelled before dispatch. Once an order has been processed or shipped, it is unable to be cancelled due to our hygiene policy.
For all return and refund enquiries, please contact My Wish Lashes at officialmywishlashes@gmail.com
Refund Processing (If Approved)
If a refund is approved:
- Refunds will be issued back to the original payment method
- Please allow 5-10 working days for funds to appear, depending on your bank.
Contact Us
For all return and refund enquiries, please contact MyWishLashes officialmywishlashes@gmail.com